REMISI Policies

REMISI Policies

Last Updated: 25 Nov 2025

AHEALER PHYSIOCARE SDN. BHD. (“we”, “our”, “us”) is committed to protecting your privacy, providing a safe program experience, and ensuring clear expectations for participants of the Remisi lifestyle medicine program.

The following policies apply when you visit our website, enrol in Remisi programs, or provide your personal information.


1. PRIVACY POLICY (PDPA-COMPLIANT)

We collect, use, and store personal information in accordance with the Personal Data Protection Act 2010 (PDPA).

Information We Collect

  • Personal Information: Name, contact information (email, phone), date of birth, demographic info
  • Health & Lifestyle Information: Medical history, lifestyle habits (diet, sleep, movement, stress), program assessments and progress data
  • Website & Analytics Data: Cookies, IP address, device information, browsing activity
  • Payment Information: Processed securely via third-party payment gateways (we do not store full card details)


How We Use Your Information

  • Personalize and administer your Remisi program
  • Conduct lifestyle and metabolic assessments
  • Provide consultations and follow-up
  • Improve website functionality and user experience
  • Communicate updates, reminders, and educational content
  • Comply with legal and regulatory obligations


Sharing & Retention

  • Shared only with program team, IT service providers, or authorities if legally required
  • Not sold or rented to third parties
  • Retained only for program duration, follow-up, or legal requirements; anonymized or deleted afterward


Your Rights

  • Access, correct, or delete your data
  • Withdraw consent (may limit program delivery)
  • Request information about data usage


Data Security

  • Encrypted transmission, restricted access, secure cloud storage, firewalls, and audits
  • No online system is 100% secure



2. TERMS & CONDITIONS (FOR REMISI PROGRAM PARTICIPANTS)

Eligibility

  • Participants must be 18+


Program Nature

  • Remisi is a lifestyle medicine program, not medical treatment
  • Supplements included are supportive, not medicinal cures
  • Results vary based on individual commitment


Payments & Enrolment

  • Enrolment confirmed after full payment
  • Fees non-transferable
  • We may refuse or discontinue enrolment for policy violations 


Intellectual Property

  • Program content (videos, manuals, graphics) belongs to Ahealer Physiocare
  • No copying or distribution without written consent


Limitation of Liability

  • Remisi does not replace medical advice
  • Participants must seek healthcare guidance before changing medications or treatments
  • We are not responsible for outcomes from non-compliance, misuse, or undisclosed medical conditions


Website Use

  • Provide accurate information
  • Misuse or tampering is prohibited
  • Access may be restricted for security violations


Governing Law

  • Laws of Malaysia



3. MEDICAL & HEALTH DISCLAIMER

  • Program content is educational and supportive only
  • Does not diagnose, treat, or cure medical conditions
  • Consult a licensed healthcare professional before:
    • Changing medications
    • Starting new diets or exercise programs
    • Making decisions affecting chronic conditions

Participation is voluntary and at your own responsibility.


4. PROGRAM PARTICIPATION & PERSONAL RESPONSIBILITY AGREEMENT

By enrolling in Remisi, you agree that:

  • Results depend on your engagement and consistency
  • You provide accurate health information
  • You communicate medical issues to your healthcare provider
  • Supplements are supportive, not a replacement for medical treatment
  • Individual results may vary


5. SAFETY DISCLAIMER FOR SUPPLEMENTS

  • Supplements (e.g., G-lest, C-lest Omega 3-6-9) support metabolic and inflammatory health, but are not intended to diagnose, treat, cure, or prevent disease
  • Consult a licensed healthcare professional if:
    • Pregnant or breastfeeding
    • You have chronic medical conditions
    • You take prescription medications
  • Follow recommended dosages; report adverse reactions immediately
  • Participation acknowledges voluntary use and understanding of limits



6. WHATSAPP & EMAIL CONSENT NOTICE

By providing your phone number or email, you consent to:

  • Program-related communications (reminders, updates, assessments)
  • Lifestyle medicine guidance, educational content, and relevant notifications
  • Promotional information related only to Remisi programs or events


Your rights:

  • Opt-out anytime (“STOP” on WhatsApp; unsubscribe via email)
  • Request information on how your data is used

We do not share or sell your contact information; privacy is protected under PDPA 2010.